Welcome to Wayz To Play, Inc.

We’re so glad you’re here! Below are answers to our most common questions to help you feel confident and supported as you get started with us.

💡 Services & Ages

What services do you offer?
We provide pediatric occupational therapy and feeding therapy for infants and toddlers, with a special focus on:

Breastfeeding, bottle feeding, and transitioning to solids
Developmental milestones and play-based learning
Torticollis (side preference), plagiocephaly (flat spots), and tongue tie support
Preparing for TOTs (tethered oral tissues) release and wound care management
Functional bodywork (CFT, CST, infant massage, and movement) — available for all ages

What ages do you work with?
We love working with infants and toddlers, and many families come to us with little ones under 1 year old. That said, we see children up to 4 years old and occasionally older children if it’s a good fit. Bodywork services are available for all ages. If you’re unsure, just reach out — we’re happy to chat.

📅 Booking & Sessions

Do you take insurance?
We are an out-of-pocket provider and do not bill insurance directly. We provide superbills (detailed receipts) that you can submit to your insurance for possible reimbursement. We’ve chosen this model because it gives us the freedom to provide the highest quality, individualized care without insurance restrictions. This way, our therapists can focus entirely on supporting you and your little one. Payment plans are available, and in special cases, sliding scale options may be offered.

What are your fees/payment options?
Payment is collected at the time of service. We accept major payment methods, can set up payment plans if needed, and provide superbills for insurance reimbursement.

How do I book a service?
Most services can be booked online through our website using Jane, our scheduling system.

If you’d like to schedule an in-home visit, wound care, or dual bodywork sessions, please call us so we can make sure the calendar accommodates your needs. You’re always welcome to call, email, or text our admin with any questions before booking. We’re here to ease any concerns so you feel fully supported.

JANE ACCOUNT DISCLAIMER: When creating your Jane account, please make the account under your child’s name, not your own. You’ll add your name under the “guardian/parent” section. Once the account is set up, you’ll be able to access the calendar to book or change appointments, see appointment history, view billing, and access any home programs or files shared with you.

How long are sessions?

Initial evaluation: 60–90 minutes
Follow-up OT/feeding therapy: 50 minutes
Bodywork: 30 or 50 minutes
Wound care (for existing patients): 15 minutes (package-based)

How often will my child need therapy?
We usually recommend weekly visits in the beginning to establish an effective plan and help troubleshoot the home program. As progress is made, visits may be spaced out.

Infants seen before 3 months: often rechecked at 3 months (developmental changes) and again at 6 months (starting solids).
Frenectomy care: often 3–4 visits before and 3–4 visits after release.

Every child’s journey is unique, and babies don’t always follow a set plan — and that’s perfectly okay. We’ll adjust together as your child grows, keeping open communication about goals, progress, and family needs.

🍼 Evaluations & Treatment

What does an initial evaluation look like?
After you schedule, you’ll receive an intake form to complete ahead of your appointment so we can review your child’s medical history, family concerns, and goals.

At your visit, the therapist will:

Review your child’s history and family goals
Observe your child’s overall development and specific concerns
Provide gentle bodywork/manual therapy
Observe feeding (breast, bottle, or solids) and provide real-time strategies
Assess oral mechanics, strengths, and areas for growth
Teach developmental play activities to support motor skills
Create a personalized home program you can carry out between visits

Since babies run the show, we may not always get through every single area in one session — and that’s okay! We’ll make sure all areas of concern are supported over the course of follow-up visits, so nothing gets missed.

What do treatment sessions look like?
After your evaluation, the therapist will recommend a treatment frequency based on your child’s needs and goals.

Each 50–60 minute session typically includes:

A check-in on progress, changes, or questions since the last visit
Troubleshooting and adjusting the home program
Direct therapy, which may include regulation strategies, bodywork through functional play, and oral-motor work
Updated activities and home program adjustments

Some days your little one may be ready to do a lot, other days less — and that’s perfectly okay. We’ll always meet your child where they are.

How do I prepare for the first visit?

Bring any feeding supplies you typically use (we also have pillows, a bottle warmer, footrest, and highchair).
For feeding evaluations, feed your baby just enough beforehand to take the edge off hunger, but save part of the feeding for the session.
For solids, bring:
- A puree (like yogurt)
- A soft food (like avocado or cooked carrot)
- A meltable (like puffs or crackers)
- A preferred food and a challenge food
Bring a liquid for drinking.

We’ll follow your baby’s lead and make sure the time is meaningful, even if things don’t go exactly as planned.

📍 Location & Office

Where are you located?
We’re inside Daisy Co. at:
12341 Newport Ave, Suite C100, North Tustin, CA
(Some maps list Santa Ana, but it’s the same location.)

Where do I park?
You can park in any open ground-level space or in the parking garage. There’s an elevator, and we’re on the first floor.

Do I need to take my shoes off?
Yes — we’re a shoe-free office since babies crawl and play on our floors. Thank you for helping us keep the space safe and clean!

✅ Policies

What if my baby doesn’t follow the plan during the visit?
That’s completely normal — babies set the pace! You don’t need to stress. Whether we address feeding, play, or another area, your baby will always guide the session, and we’ll make sure the time is well spent.

What is your rescheduling/cancellation policy?
Your appointment time is reserved just for you. A missed visit leaves a space that could have helped another family.

24+ hours’ notice: full refund
Less than 24 hours’ notice: cancellation fee charged to card on file
No-shows: charged in full
No refunds after a service has been provided

For classes, please notify us as soon as possible if you can’t attend so we can offer the spot to another family.

What is your sick policy?
To protect all families, please stay home if you or your child has a fever, vomiting, diarrhea, or green mucous. Families must be symptom-free for 24 hours before returning.

Playgroups:

This may be your child’s first “school-like” experience, and little ones love to share!
Toys are sanitized between classes, but please help by washing hands before class.

We also follow COVID-19 precautions: if you’ve been exposed or are experiencing symptoms, please remain home. Hand sanitizer, gloves, and masks are available, though masks are not required. Our policies may be updated in line with current best practices.

What happens after the first visit?
After your evaluation, you’ll receive a personalized home program and clear next steps. Follow-up sessions will help troubleshoot and adjust as your child grows. Some weeks will bring big leaps, and others may feel slower — that’s all part of the journey. We’ll be with you every step of the way, adjusting the care plan as your baby leads the way.